PRIVACY POLICY

**Core Facility SolutionsTerms & Conditions**

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, AS WELL AS A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES.

The terms and conditions stated herein (collectively, this “Agreement”) constitute a legal agreement between you and Core Facility Solutions(hereafter referred to as “Core Facility Solutions,” “we,” “us,” or “our”), the operating entity (the “Company”). By accessing or using our services (collectively, the “Site”), you agree to comply with and be legally bound by these Terms of Service (“Terms”), whether or not you become a registered user, as well as any future amendments or additions to this Agreement as

Core Facility Solutions Privacy Policy

Your privacy is incredibly important to us. We’ve created this Privacy Policy to help you understand how Core Facility Solutions collects, uses, shares, and safeguards your personal information.

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Effective Date: March 12, 2025
Last Updated: April 13, 2025

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Core Facility Solutions (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we handle your data when you use our services, including our website, booking forms, and marketing efforts. By engaging with Core Facility Solutions, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information when you interact with Core Facility Solutions through our website, booking forms, or other communication methods. This may include:

a. Personal Identification Information

• Full Name: To identify you.

• Email Address: For booking confirmations, service updates, and promotional emails.

• Phone Number: For scheduling, service communication, and marketing SMS messages.

b. Service-Related Information

• Type of Cleaning Service: E.g., residential, commercial, or specialty cleaning.

• Property Details: Number of rooms, bathrooms, or specific cleaning needs.

• Additional Instructions: Preferences to customize your cleaning experience.

c. Payment Information
We collect payment details to process transactions, but Core Facility Solutions does not store credit card numbers or sensitive financial data. We rely on secure third-party payment processors that meet industry standards.

d. Automatically Collected Information
When you visit our website, we may gather data via cookies, web beacons, and server logs, including:

• IP Address

• Browser Type

• Operating System

• Device Information

• Pages Visited

• Date and Time of Visit
  This helps us improve your experience and analyze usage trends.

2. How We Use Your Information

We use your information for the following purposes:

a. Service Delivery

• Scheduling and managing cleaning services.

• Sending confirmations, reminders, and updates.

• Addressing inquiries and customer service needs.

b. Marketing and Promotions
With your consent, we may use your data to:

• Send promotional emails or SMS messages.

• Tailor content based on your preferences.
  You can opt out anytime by clicking “unsubscribe” in emails or replying “STOP” to SMS messages.

c. Business Improvement

• Enhancing our website and services based on feedback and analytics.

• Measuring the success of marketing campaigns.

d. Legal Compliance
We may use your information to meet legal requirements or protect our rights.

3. Sharing Your Information

Core Facility Solutions does not sell, rent, or share your personal information with third parties for their marketing purposes. We may share data in these cases:

a. Service Providers
We work with trusted partners who assist us, such as:

• Payment processors.

• Email and SMS platforms.

• Customer support tools.

b. Legal Obligations
We may disclose your data if required by law or to defend our legal rights.

c. Business Transfers
If Core Facility Solutions undergoes a merger, acquisition, or sale, your information may be transferred as part of the transaction.

4. Data Retention

We keep your personal information only as long as necessary for the purposes described in this policy or as required by law. When it’s no longer needed, we will securely delete or anonymize it.

5. Your Privacy Rights

You have the following rights regarding your data:

a. Access and Correction
Request to see or update your personal information.

b. Data Portability
Obtain a copy of your data in a structured format.

c. Right to Erasure
Request deletion of your data, subject to legal requirements.

d. Withdraw Consent
Opt out of marketing communications at any time.

e. Restrict Processing
Request limited use of your data in certain situations.

To exercise these rights, contact us at [insert Core Facility Solutions email, e.g., info@zipyclean.com].

6. Data Security

We use reasonable security measures—like encryption, secure servers, and regular audits—to protect your information. However, no online transmission is completely risk-free.

8. Cookies

We use cookies to improve your website experience. You can control cookie preferences through your browser settings.

9. Updates to This Policy

We may revise this Privacy Policy from time to time. Check back periodically to stay informed of updates. Continued use of our services after changes indicates your acceptance.

10. Contact Us

For questions, concerns, or requests about this Privacy Policy, reach out to:

Core Facility Solutions
Email:  Core Facility Solutions email, e.g., info@corefacilities.ca
Phone:  Core Facility Solutions phone number, e.g., 1-509-900-7078
Address:  Core Facility Solutions address, e.g., 1818 Bayview Ave Toronto ON M4G 4G7

Our Commitment

Before collecting personal information, we’ll clarify why we need it. We’ll collect and use it only to fulfill those purposes (or compatible ones) unless we have your consent or a legal obligation. We’ll retain it only as long as necessary, collect it fairly and lawfully, and ensure it’s accurate and relevant. We’ll protect it with appropriate safeguards and keep you informed about our practices. Core Facility Solutions is dedicated to maintaining the confidentiality of your personal information.

published from time to time at [insert Core Facility Solutionswebsite URL] or through the Service. Please review these Terms and our Privacy Policy carefully. If you do not agree to these Terms, you are not permitted to access information from or continue using the Site. Failure to comply with these Terms may result in civil or criminal penalties.

**Service Modifications and Pricing**  
Core Facility Solutionsreserves the right to refuse service or adjust pricing in cases of extreme conditions, such as mold, bodily fluids, smoke damage, Core Facility Solutions or water damage.  

**Reporting Concerns**  
If you encounter any issues during the cleaning service—such as areas not cleaned, areas missed, or damages—please notify us within 48 hours via [insert Core Facility Solutionscontact URL]. Prompt reporting enables us to address and resolve issues efficiently. Reports received after this 48-hour window may not be eligible for investigation, resolution, or refunds (partial or full) under Core Facility Solutions’s responsibility.

**Updates to Terms**  
Core Facility Solutionsmay modify these Terms or related policies at any time, with changes taking effect upon posting an updated version on the Site or Service. You are responsible for regularly reviewing this Agreement. Continued use of the Service after such updates signifies your consent to the changes. For questions or additional information, please contact us at [insert Core Facility Solutionscontact URL].

**Role of Core Facility Solutions**  
CORE FACILITY SOLUTIONSDOES NOT PROVIDE CLEANING SERVICES AND IS NOT A CLEANING SERVICE PROVIDER. THIRD-PARTY CLEANING SERVICE PROVIDERS OFFER CLEANING SERVICES, WHICH MAY BE SCHEDULED THROUGH OUR PLATFORM. CORE FACILITY SOLUTIONSPROVIDES INFORMATION AND A MEANS TO CONNECT WITH THESE THIRD PARTIES BUT DOES NOT PERFORM CLEANING SERVICES OR ASSUME RESPONSIBILITY OR LIABILITY FOR SERVICES PROVIDED BY THIRD PARTIES.

**Core Facility Solutionsas a Platform**  
Our Service acts as a platform to connect individuals seeking cleaning services with third-party providers. While we vet cleaning providers through third-party background checks, Core Facility Solutionsdoes not guarantee the reliability, quality, or suitability of these providers. When engaging with providers, exercise caution and common sense to protect your safety and property, as you would with any unfamiliar party. By using the Service, you agree to release Core Facility Solutionsfrom liability for any issues arising from these transactions. CORE FACILITY SOLUTIONS, ITS AFFILIATES, AND LICENSORS ARE NOT RESPONSIBLE FOR THE CONDUCT OF USERS OR PROVIDERS, ONLINE OR OFFLINE, AND WILL NOT BE LIABLE FOR ANY CLAIMS, INJURIES, OR DAMAGES RELATED TO YOUR USE OF THE SERVICE. For assistance with damages, contact us at [insert Core Facility Solutionscontact URL], and we will strive to resolve issues where appropriate.

**Eligibility**  
By using the Service or Site, you represent and warrant that you are legally entitled to enter this Agreement. If your jurisdiction restricts use of the Service due to age or other limitations, you must comply with those restrictions and refrain from using the Service if prohibited. The Service is not available to individuals under 18 or those unable to enter binding contracts. You confirm you are at least 18 years old, have the authority to enter this Agreement, and will use the Service solely for personal purposes. You may not transfer your account or authorize others to use it. You agree to comply with all applicable laws in your location while using the Service.

**Authorized Use**  
Access the Site only through authorized means. Ensure you download the correct software for your device; Core Facility Solutionsis not liable for compatibility issues or incorrect downloads.

**User Responsibilities**  
By using the Service, you agree to:  
- Use it only for lawful purposes and not for storing or sending unlawful material or engaging in fraud.  
- Avoid causing nuisance, annoyance, or inconvenience.  
- Refrain from impairing network operations or harming the Service.  
- Not copy or distribute Site content without written permission from Core Facility Solutions 
- Use the Site solely for personal use, not for resale.  
- Keep your account credentials confidential and secure.  
- Provide proof of identity if reasonably requested.  
- Use only authorized access points or data accounts.

**Referrals**  
Core Facility Solutionsinvests significant effort in recruiting and managing our cleaning partners. You agree not to independently hire any cleaner introduced through Core Facility Solutionswithout paying a one-time referral fee of $3,000, due immediately upon hiring, whether for one-time or recurring services.

**License and Restrictions**  
Core Facility Solutionsgrants you a non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes, subject to this Agreement. You may not:  
- Sell, sublicense, or distribute the Service.  
- Modify or reverse-engineer the Service.  
- Create links, frames, or mirrors of the Service without permission.  
- Use the Service to build competing products or copy its features.  
- Launch automated programs (e.g., bots, spiders) that burden the Service.  
- Send spam, unlawful material, or content that violates privacy or harms others.  
- Interfere with or attempt unauthorized access to the Service.

**Payment Terms**  
Fees for services are due immediately upon completion of your cleaning. Refunds are at the discretion of our Customer Service team and may be issued regardless of usage termination or service disruptions. Pricing is determined by Core Facility Solutions, and website pricing may not reflect current rates. Promotional offers may vary and do not affect your contract unless offered to you directly. Check our website for updates on pricing.

**Intellectual Property**  
Core Facility Solutions(and its licensors) owns all rights to the Service, including intellectual property. Suggestions or feedback you provide are assigned to Core Facility SolutionsThis Agreement does not grant ownership rights to you. Core Facility Solutions’s name, logo, and product names are trademarks, and no license is granted to use them.

**Termination**  
Core Facility Solutions may modify, suspend, or discontinue the Service, or terminate your account, for any reason, including violations of this Agreement, without liability. We will attempt to notify you prior to suspension or termination where feasible.

**Disclaimer of Warranties**  
THE SERVICE IS PROVIDED “AS IS.” CORE FACILITY SOLUTIONSMAKES NO WARRANTIES REGARDING ITS RELIABILITY, QUALITY, OR AVAILABILITY, OR THAT IT WILL MEET YOUR EXPECTATIONS, BE ERROR-FREE, OR BE FREE OF VIRUSES. ALL IMPLIED WARRANTIES (E.G., MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE) ARE DISCLAIMED TO THE EXTENT PERMITTED BY LAW. YOU ASSUME ALL RISKS RELATED TO USE OF THE SERVICE AND THIRD-PARTY SERVICES.

**Limitation of Liability**  
Core Facility Solutions’s liability is limited to amounts paid by you in the prior six months. We are not liable for indirect, punitive, or consequential damages, including loss of data or profits, even if advised of such possibilities.

**Governing Law and Arbitration**  
This Agreement is governed by the laws of [insert applicable jurisdiction, e.g., “the state of California”]. Disputes shall be resolved through binding arbitration in [insert location, e.g., “San Francisco, California”], on an individual basis, waiving your right to court or class actions. Judgments may be entered in courts in [insert location]. If arbitration is unenforceable, litigation may occur in [insert location] courts, and you consent to their jurisdiction.

**General**  
No partnership or agency relationship exists between you and Core Facility SolutionsInvalid provisions will be struck without affecting the rest of the Agreement. Non-enforcement of any provision is not a waiver. This Agreement is the full understanding between you and Core Facility Solutions.

**Privacy Policy**  
We collect and use personal information only to fulfill stated purposes, retaining it only as needed. We protect your data with reasonable safeguards and make our privacy practices available to you. Contact us at [insert Core Facility Solutionscontact URL] for details.

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This version adapts the original terms to "Core Facility Solutions," simplifies some language, and leaves placeholders (e.g., URLs, jurisdiction) for you to customize based on your business specifics. Let me know if you need further adjustments!