We provide comprehensive commercial cleaning services across Ontario, including office janitorial services, floor care, upholstery and carpet cleaning, and post-construction cleanup.

Most commercial spaces benefit from daily to weekly cleaning. We can customize a cleaning schedule tailored to your business type and foot traffic to ensure optimal cleanliness.

Yes. Core Facility Solutions offers 24/7 emergency maintenance services for plumbing, electrical, flood restoration, and more throughout Ontario.

Absolutely. You can conveniently book commercial handyman, repairs, and cleaning services directly through our online booking platform.

Yes, we specialize in logistics centers and warehouses, providing cleaning, HVAC, plumbing, and ongoing facility support to keep operations efficient and safe.

Yes, our technicians are fully certified and licensed for all commercial plumbing and electrical services, ensuring your facility meets all safety and compliance standards.

We serve the Greater Toronto Area and all of Ontario, including Hamilton, Mississauga, Brampton, and beyond. No matter where your facility is located, we've got you covered.

Yes. We tailor maintenance and cleaning plans based on your facility type, size, and operational needs, ensuring you get only the services you require.

Our single-point-of-contact model, licensed expertise, 24/7 availability, and unwavering commitment to quality make us stand out from other facility maintenance companies in Ontario.

You can request a free quote by contacting us online, calling our team, or using our easy booking system to describe your needs and location.

Return Policy

At CORE Facility Solutions we strive to ensure your complete satisfaction with every purchase of cleaning and office supplies. This Return Policy outlines our guidelines for returns, exchanges, and refunds. Please read it carefully before placing an order. This policy complies with the Ontario Consumer Protection Act and applicable Canadian consumer laws. Nothing in this policy affects your statutory rights, including the right to cancel an agreement under specific circumstances (e.g., for late delivery or unfair practices—see details on the Ontario Ministry of Public and Consumer Services website).

Eligibility for Returns

• Time Frame: You may return most items within 30 days of the date you receive your order. Returns received after this period will not be accepted unless required by law (e.g., for defective items under warranty).

• Condition of Items: Items must be unused, in their original packaging, and include all tags, labels, and accessories. For cleaning supplies, returns are only accepted if the product is unopened and sealed to ensure hygiene and safety.

• Eligible Items: Standard office supplies (e.g., paper, pens, staples) and unopened cleaning products.

• Ineligible Items:

  • Opened or used cleaning supplies (due to health and safety concerns).

  • Personalized or custom-ordered items (e.g., engraved office accessories).

  • Hazardous materials or items with restricted shipping (e.g., certain chemical cleaners—check product details).

  • Clearance or final sale items (clearly marked at checkout).

Return Process

1. Initiate Your Return: Contact our customer service team at [your email/phone] within 30 days of receipt, providing your order number, reason for return, and photos if applicable (e.g., for damaged items). We'll issue a Return Merchandise Authorization (RMA) number.

2. Prepare Your Return: Pack the items securely in the original or similar packaging. Include the RMA number on the outside of the package.

3. Ship the Item: Use a trackable shipping method and send to [your return address]. You are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped). We recommend using Canada Post or a similar service for affordability.

4. Inspection: Once received, we'll inspect the items within 5-7 business days. If approved, processing begins immediately.

Refunds and Exchanges

• Refunds: Eligible returns will be refunded to your original payment method (excluding original shipping fees) within 10-15 business days of our receipt and approval. Refunds include taxes paid.

• Exchanges: If you prefer an exchange for the same or a similar item, we'll cover the cost of the replacement shipment once the return is approved.

• Faulty, Damaged, or Incorrect Items: If your order arrives damaged, defective, or incorrect, contact us within 7 days of receipt. We'll provide a prepaid return label and cover all shipping costs. Full refunds or replacements are issued promptly, in line with implied warranties under the Sale of Goods Act.

• Partial Refunds: For items that cannot be fully restocked (e.g., minor damage to packaging), a partial refund may be issued at our discretion.

Shipping and Delivery

• We ship within Canada via standard carriers (e.g., Canada Post). Delivery times are estimates; if delayed beyond 30 days without your agreement, you have the right to cancel under Ontario law.

• For orders over $50, we provide a written confirmation of your purchase details, including delivery estimates, as required by the Consumer Protection Act.

Questions or Concerns?

If you have any issues or need clarification, reach out to us at info@corefacilities.ca We're here to help! By placing an order, you acknowledge this policy. Policies are subject to change; the version posted at the time of purchase applies.

Last Updated: November 4, 2025